FAQ's
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Absolutely! Our Luxe Shearling Insoles are perfect to keep you warm under foot in gumboots - whether on winter walks or at summer festivals.
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Yes, your Luxe Shearling Insoles can be moved between shoes/boots.
We find most of our customers want a pair on all their favourite winter boots and shoes, as they never want to be caught without them!
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We suggest sizing up for the best fit. If they don’t work, we’re happy to arrange an exchange.
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Yes! We've shipped to 70+ countries - and counting!
Shipping times vary by country/region. You can check yours here.
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Tracked shipping is available at checkout.
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Absolutely! We want you to love your insoles. If you're not completely happy, you can return them within 90 days, even if they’ve been worn. For other items, just make sure they’re unused and in original condition. To start a return or exchange, drop us a note at hello@alicebow.com and we’ll guide you through it. Exchanges are free, and we’ll get your new pair out to you as quickly as possible.
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Yes, you can, as long as your order hasn’t shipped yet. Whether it’s a change to size, colour, address, or adding something extra, just email us at hello@alicebow.com as soon as possible. If you place a second order, we’ll combine shipping and refund any extra postage.