FAQ's
-
These heel protectors are clear and non-marking.
To keep you shoes in the best condition, we do recommend you remove them from your shoes after use - especially if the heel covers are dirty and need a clean.
-
We suggest sizing up for the best fit. If they don’t work, we’re happy to arrange an exchange.
-
Yes, we have shipped to over 70 countries to date - and counting!
For information about shipping in your country/region, please see here.
-
Tracked shipping is available at checkout.
-
Absolutely! We hope you to love your insoles. However, if you're not completely happy, you can return them within 90 days in unused and saleable condition.
To start a return or exchange, drop us a note at hello@alicebow.com and we’ll guide you through it. Exchanges are free, and we’ll get your new items out to you as quickly as possible.
-
Yes you can, as long as your order hasn’t shipped yet. Whether it’s a change to size, colour, address, or adding something extra, just email us at hello@alicebow.com as soon as possible. If you place a second order, we’ll combine shipping if the can and refund any extra postage.