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FAQ's

  • These heel protectors are clear and non-marking.

    To keep you shoes in the best condition, we do recommend you remove them from your shoes after use - especially if the heel covers are dirty and need a clean.

  • We suggest sizing up for the best fit. If they don’t work, we’re happy to arrange an exchange.

  • Yes, we have shipped to over 70 countries to date - and counting!

    For information about shipping in your country/region, please see here.

  • Tracked shipping is available at checkout.

  • Absolutely! We hope you to love your insoles. However, if you're not completely happy, you can return them within 90 days in unused and saleable condition.

    To start a return or exchange, drop us a note at hello@alicebow.com and we’ll guide you through it. Exchanges are free, and we’ll get your new items out to you as quickly as possible.

  • Yes you can, as long as your order hasn’t shipped yet. Whether it’s a change to size, colour, address, or adding something extra, just email us at hello@alicebow.com as soon as possible. If you place a second order, we’ll combine shipping if the can and refund any extra postage.